Dear Customer,We’re excited to announce that starting
August 1st, we’re launching a new and improved Incident Submission Form!
This update is designed with
you in mind — to make it smarter and easier to report issues, and to help us deliver
better resolutions and an
improved product experience. What’s New? •
Faster Response Times: By collecting key details up front, we can route and resolve your issue more efficiently.
•
Better Product Insights: The new form captures more information about product areas, helping us collaborate with our Product Team to drive improvements.
We encourage you to start using the new form from August 1st and experience the difference!
If you have any questions or feedback, we’re here to help.
Please check our Knowledge Base Article for detailed guidance on each field.
Thank you for helping us make support better for everyone!
Warm regards,
Tatiana Lyubenko Sr. Manager, Global Support