[Failed order] Value: xxxx of parameter: num_units is greater than the maximum value: 300

Original Publishing Date:
2023-10-19

Symptoms

Place an order to increase the total number of licenses on a Subscription, but the request is rejected on Connect side by the Vendor with a similar error message:

REJECTION NOTE
GOOG_000: Value: xxxx of parameter: num_units is greater than the maximum value: 300

Cause

The vendor does not allow having more than 300 licenses under the same subscription.

Resolution

Use the following steps to upgrade to a new subscription:

Check the PR status on the Connect side:
Cancel the current order as it will never be completed.
In this case please choose the option to upgrade to a new subscription in order to have more than 300 licenses.

In case the issue persists create an Incident ticket to CloudBlue Technical Support.