[Failed order] For the current term, the requested number of X asset(s) exceeded the remaining limit of Y assets allowed for this customer for the CatalogID - XXXXXXXX:XXXXXX

Original Publishing Date:
2023-09-07

Symptoms

Sales Order failed with below error:

The order provisioning failed.
The last error is "Service Creation Failed: Task "Provisioning "Tenant" for APS application inhouse-products(https://inhouse-products:8081/rest)" (id = 71706305) is failed with error: "&apos;500 Internal Server Error&apos; received from &apos;POST https://inhouse-products:8081/rest/tenant&apos;: Operation &apos;CREATION&apos; failed. Fulfillment Request &apos;PR-1234-5678-6254-001&apos;. Reason: There has been an error on checkout the cart: For the current term, the requested number of X asset(s) exceeded the remaining limit of Y assets allowed for this customer for the CatalogID - XXXXXXXX:XXXX

Cause

The Above Error Message is coming directly from Microsoft. The response from Microsoft can be found in the connect logs:

PR-1234-5678-6254-001 MICROSOFT_AAD_API_Response MS-CorrelationId:"xxxxxxxxxxxxxx", MS-RequestId:"xxxxxxxx" : {'orderErrors': [{'orderGroupId': '0', 'code': 800106, 'description': 'For the current term, the requested number of 1 asset(s) exceeded the remaining limit of 0 assets allowed for this customer for the CatalogID - XXXXXXXXX:0005:XXXXXXX.', 'attributes': {'objectType': 'OrderError'}}], 'additionalInformation': [], 'attributes': {'objectType': 'CartCheckoutResult'}}

Resolution

1. Check the PR status on the Connect side:

2. Cancel the current order as it will never be completed.

3. To clarify the root cause, please get in touch with Microsoft Technical Support with MS CustomerID, MS-RequestId and CatalogID.