[Failed order] It has not been possible to complete the partial upgrade. The Change request PR-XXXX-XXXX-XXXX-XXX that the current request depends on is failed.
Original Publishing Date:
2023-08-25
Symptoms
Change order failed with below error:
The order provisioning failed.
The last error is "Task "Delivering event 'Resource limits changed' for APS application inhouse-products(
https://inhouse-products:8081/rest)"
(id = 71693114) is failed with error: "'500 Internal Server Error' received from 'POST
https://inhouse-products:8081/rest/tenant/97cb28f0-56c6-4a1a-90eb-2ba7a68922b6/onLimitChange':
Operation 'LIMIT_CHANGE' failed. Fulfillment Request 'PR-xxxx-xxxx-xxxxx-xxx'. Reason: It has not been possible to complete the partial upgrade. The Change request PR-yyyy-yyyy-yyyy-yyy that the current request depends on is failed
Cause
The issue can be happened due to Mismatch of customer address between CBC/connect and microsoft.
Resolution
1. Cancel the current order if it is failed in connect with the same error.
2. To fix the issue ,Please Update customer address to be same in CBC/Connect and Microsoft.
3. Once the address is identical , Please place a new order as current one will never be completed.